Privacy Policy

Effective date: September 22, 2026

Brandi Herrman Communications LLC, doing business as Content on Cue (“Content on Cue,” “BHC,” “we,” “our,” or “us”), respects your privacy and understands that the stories, ideas, photographs, recordings and other material you share may be important to you and your organization.

This Privacy Policy explains what information we collect, how we use it, when service providers may process it, how long we retain it and what choices you have.

This policy applies to contentoncue.com, Content on Cue memberships, free trials, text-message programs, forms, file uploads and related services.

1. Our privacy commitments

Content on Cue follows these core principles:

  • Your submitted content remains yours.

  • We do not sell or rent your personal information.

  • We do not sell, rent or commercially license the stories, photographs, recordings or other content you submit.

  • We do not share mobile opt-in information or consent records with third parties for their marketing or promotional purposes.

  • We use submitted content only to provide, maintain and improve the Content on Cue service.

  • We collect only the information reasonably necessary to operate the service.

  • You may request access to, export of, correction of or deletion of your information, subject to limited legal and operational exceptions.

2. Information we collect

Information you provide directly

We may collect information that you provide when you visit the website, contact us, join a membership, participate in a trial, complete a form or communicate with us. This may include:

  • Your name

  • Organization name

  • Email address

  • Mobile phone number

  • Website address

  • Billing and transaction information

  • Communication and story-capture goals

  • Information about your organization, audiences and priorities

  • Customer service requests

  • Feedback about Content on Cue

  • SMS and MMS messages you send to us

  • Photographs, audio recordings, voice memos, videos, documents and other files you submit

  • Information contained within your submitted stories, messages or media

Please do not submit information that you do not have the right or permission to share.

Information provided by an organization

An organization may provide contact information for an employee, member, volunteer, client or other contributor who will receive Content on Cue prompts.

The organization is responsible for obtaining the contributor’s permission before providing that person’s phone number or directing that person to participate. Each contributor must also provide any consent required to receive recurring SMS or MMS messages.

Information collected automatically

When you visit contentoncue.com, we or our website service providers may automatically collect limited technical information, including:

  • IP address

  • Browser and device type

  • Operating system

  • Pages viewed

  • Referring page or website

  • Approximate location derived from an IP address

  • Date, time and duration of website activity

  • Cookie and analytics information

We use this information to maintain the website, understand general usage, improve performance and help protect against misuse.

3. How we use information

We may use personal information and submitted content to:

  • Create and administer your Content on Cue membership

  • Process payments and maintain transaction records

  • Conduct strategy and onboarding conversations

  • Develop prompts based on your organization’s goals and priorities

  • Deliver recurring prompts and service-related messages

  • Receive and organize your text, photo, audio, video and file responses

  • Maintain your story library

  • Prepare monthly digests or summaries

  • Adjust future prompts as your priorities evolve

  • Provide exports of your submitted content

  • Respond to questions and provide customer support

  • Monitor and improve the service

  • Maintain security and prevent fraud or misuse

  • Fulfill contractual and legal obligations

  • Enforce our Terms of Service

  • Communicate material changes to the service or our policies

We will not use your submitted content in public marketing materials, testimonials or case studies without separate permission.

4. Ownership of submitted content

You or your organization retain ownership of the stories, messages, photographs, audio, video, documents and other material submitted to Content on Cue.

You grant Content on Cue a limited, nonexclusive license to receive, copy, process, organize, store and return that material only as reasonably necessary to provide the service.

This limited permission does not transfer ownership of your content to Content on Cue. It does not authorize us to sell your content or publish it for our own marketing purposes.

You are responsible for ensuring that you have the rights and permissions necessary to submit content involving other people, including their names, images, voices or personal information.

5. SMS and MMS communications

Content on Cue uses recurring SMS and MMS messages to deliver prompts and operate the service.

By providing your mobile number and completing the applicable consent process, you agree to receive messages such as:

  • Customized story or content prompts

  • Follow-up questions

  • Reminders and encouragement

  • Inactivity check-ins

  • Account notifications

  • Customer support messages

  • Other service-related communications

Message frequency may vary but typically includes three prompts per week, along with occasional service-related messages or responses.

Message and data rates may apply.

Consent to receive automated or recurring SMS/MMS messages is not a condition of purchasing unrelated goods or services.

You may opt out of text messages at any time by replying STOP. After opting out, you may receive one final message confirming your request. Reply HELP for assistance or contact info@contentoncue.com.

Opting out of SMS messages may prevent Content on Cue from delivering the primary features of your membership.

Mobile information, SMS opt-in records and consent information will not be shared with third parties or affiliates for their marketing or promotional purposes. We may provide limited information to service providers that help us deliver messages and operate the service.

Wireless carriers are not responsible for delayed or undelivered messages.

6. How we work with service providers

Content on Cue relies on third-party service providers to operate its website, messaging, automation, storage, scheduling and payment systems.

These providers may include:

  • Squarespace for website and commerce services

  • ClickSend or another messaging provider for SMS and MMS delivery

  • Zapier or another automation provider for workflow management

  • Google Workspace for file, data and account administration

  • Payment processors used through Squarespace

  • Email, scheduling, analytics and customer-support providers

These providers may process personal information only as necessary to perform services for us or as otherwise permitted by their own agreements and applicable law.

We do not authorize service providers to use mobile opt-in information or submitted Content on Cue material for independent marketing to our customers or contributors.

We may also disclose information when reasonably necessary to:

  • Comply with a law, regulation, subpoena or valid legal request

  • Protect the rights, safety or property of Content on Cue, our customers or others

  • Investigate fraud, security concerns or misuse

  • Complete a merger, acquisition, reorganization or transfer of business assets, subject to appropriate privacy protections

7. We do not sell personal information

Content on Cue does not sell or rent personal information, mobile phone numbers, opt-in information or submitted content.

We do not exchange personal information or submitted content for money or provide it to data brokers.

If our practices change in a way that materially affects this commitment, we will update this policy and provide any notice or choices required by law before the change takes effect.

8. Human access to submitted content

Authorized Content on Cue or BHC team members may review submitted messages and media when reasonably necessary to:

  • Develop or adjust customized prompts

  • Organize the customer’s story library

  • Prepare a monthly digest

  • Respond to questions or support requests

  • Troubleshoot service problems

  • Protect the service against misuse

Access is limited to people who need the information to perform their responsibilities.

9. Artificial intelligence and automated processing

Content on Cue currently uses automation to deliver prompts, route responses and organize submitted material.

We do not use customer submissions to train a public artificial-intelligence model.

If Content on Cue introduces AI-assisted processing of customer submissions in a materially different way, we will update this policy and provide appropriate notice before that use begins.

10. Data retention, export and deletion

We retain personal information and submitted content for as long as reasonably necessary to:

  • Provide the membership or trial

  • Maintain the customer’s story library

  • Fulfill contractual obligations

  • Process payments and maintain business records

  • Resolve disputes

  • Meet legal, tax, accounting or security requirements

When a membership ends, the customer may request an export of submitted content. Unless a different period is stated in a written agreement, export requests should be made within 30 days after the membership ends.

After that period, we may delete or de-identify submitted content that is no longer needed. Some information may remain temporarily in routine system backups or may be retained when required for legal, tax, fraud-prevention or accounting purposes.

You may request deletion before the end of the retention period. We will honor the request unless retention is reasonably necessary to provide an active service, complete a transaction, comply with law, protect legal rights or maintain required business records.

Deletion from active systems may not immediately remove information from encrypted or disaster-recovery backups.

11. Your choices and rights

Subject to applicable law and reasonable identity verification, you may ask us to:

  • Confirm whether we maintain personal information about you

  • Provide access to personal information we maintain

  • Correct inaccurate information

  • Export submitted content

  • Delete personal information or submitted content

  • Withdraw optional marketing consent

  • Stop SMS or MMS messages

To make a request, email info@contentoncue.com with the subject line Privacy Request.

We may need to verify your identity or authority before completing a request. If an organization controls the account through which you participate, we may also need to coordinate the request with that organization.

12. Email communications

If you choose to join our email list, we may send occasional news, service information or ideas for capturing stronger stories.

You may unsubscribe from marketing emails by using the unsubscribe link in the message. We may continue to send transactional or service-related emails concerning an active membership, payment, security issue or requested support.

SMS consent is separate from email-marketing consent.

13. Cookies and analytics

Contentoncue.com may use cookies and similar technologies necessary to:

  • Operate the website and shopping cart

  • Remember website preferences

  • Maintain security

  • Measure website performance

  • Understand general visitor activity

Our website and analytics providers may set their own cookies according to their policies.

You may limit cookies through your browser settings. Blocking certain cookies may affect website or checkout functionality.

14. Data security

We use reasonable administrative, technical and organizational measures intended to protect personal information and submitted content from unauthorized access, loss, misuse or disclosure.

No website, messaging platform, storage system or internet transmission can be guaranteed to be completely secure. You should use care when deciding what information to submit.

Please do not use Content on Cue to submit:

  • Social Security numbers

  • Financial account credentials

  • Payment-card details through text messages

  • Passwords

  • Government identification numbers

  • Protected health information

  • Highly sensitive personnel information

  • Other information requiring specialized legal or regulatory safeguards

If you believe information has been submitted improperly or an account may have been compromised, contact info@contentoncue.com promptly.

15. Health and other regulated information

Content on Cue is not designed to store or process protected health information under the Health Insurance Portability and Accountability Act (“HIPAA”), financial information regulated by the Gramm-Leach-Bliley Act or other specially regulated information.

Organizations working in healthcare, human resources, financial services or other regulated areas are responsible for determining whether the service is appropriate for their intended use.

Do not submit protected health information or other regulated sensitive data unless Content on Cue has expressly agreed in writing to support that use.

16. Children’s privacy

Content on Cue is intended for businesses, nonprofit organizations and adult users. It is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information without appropriate authorization, contact info@contentoncue.com so we can review and, when appropriate, delete it.

Organizations submitting stories or media involving minors are responsible for obtaining appropriate permission from a parent, guardian or other authorized person.

17. Links and embedded services

Our website may link to or embed services operated by other organizations. Their privacy practices are governed by their own policies. Content on Cue is not responsible for the privacy practices of third-party websites that we do not control.

18. Changes to this policy

We may update this Privacy Policy to reflect changes in the service, technology, legal requirements or business practices.

When we make changes, we will update the effective date shown at the top of the policy. If a change materially affects how we use personal information or submitted content, we will provide additional notice when required or reasonably appropriate.

19. Contact us

Questions or requests concerning this Privacy Policy may be sent to:

Brandi Herrman Communications LLC
Doing business as Content on Cue
Email: info@contentoncue.com
Website: https://www.contentoncue.com

For SMS assistance, reply HELP or email info@contentoncue.com. To stop SMS messages, reply STOP.

Before publishing, confirm these operational promises are accurate:

  • Submitted content remains available for export for 30 days after cancellation.

  • Customer content is not currently processed by an AI model beyond ordinary workflow automation.

  • info@contentoncue.com is actively monitored.

  • ClickSend, Zapier, Google Workspace and Squarespace are the current providers.

  • You can practically fulfill access, correction, export and deletion requests.

Also replace the old policy entirely rather than pasting this above it; the old WordPress and duplicated provisions should not remain on the page.