Terms of Service

Effective date: September 22, 2026

These Terms of Service (“Terms”) govern your purchase of, access to and use of Content on Cue, including contentoncue.com, Content on Cue memberships, free trials, text-message programs, story libraries, file-upload features and related services.

Content on Cue is operated by Brandi Herrman Communications LLC, doing business as Content on Cue (“Content on Cue,” “BHC,” “we,” “our,” or “us”).

By purchasing a membership, registering for a trial, submitting information, consenting to receive prompts or otherwise using Content on Cue, you agree to these Terms and our Privacy Policy.

If you are using Content on Cue on behalf of an organization, you represent that you have authority to accept these Terms on behalf of that organization. In that case, “you” and “your” refer to both you and the organization.

If you do not agree to these Terms, do not purchase or use Content on Cue.

1. About Content on Cue

Content on Cue is a story- and information-capture service. It uses customized SMS and MMS prompts to help individuals and organizations capture stories, insights, examples, photographs, audio, video and other source material.

Depending on the membership or written agreement, the service may include:

  • An initial strategy conversation

  • Customized prompts delivered by text

  • The ability to respond by text, photograph, voice memo, audio or video

  • Organization of responses into a story library

  • Monthly summaries or digests

  • Inactivity reminders or encouragement

  • Periodic adjustment of prompt topics

  • Strategy check-ins

  • Export of submitted content

Unless a separate written agreement expressly states otherwise, Content on Cue does not include:

  • Social-media management

  • Writing or editing finished posts

  • Graphic design

  • Website management

  • Publishing content

  • Managing advertising

  • Public relations services

  • Monitoring customer social-media accounts

  • Guaranteed marketing, fundraising or sales results

Additional communications services may be available through a separate agreement with Brandi Herrman Communications LLC.

2. Eligibility

You must be at least 18 years old and legally capable of entering a contract to purchase or use Content on Cue.

Content on Cue is designed for businesses, nonprofit organizations and adult users. It is not directed to children under 13.

If you submit content involving a minor, you are responsible for obtaining permission from the minor’s parent, guardian or other authorized person.

3. Standard Membership

Unless otherwise stated at checkout or in a separate written agreement, a standard Content on Cue membership includes:

  • One participating contributor

  • One initial 30-minute strategy conversation

  • Approximately three customized prompts per week

  • Responses by text, photograph, voice memo, audio or video

  • An organized story library

  • A monthly digest of captured material

  • Reasonable inactivity reminders

  • Adjustments to prompts as organizational priorities evolve

  • A strategy check-in after approximately six months of continuous membership

  • The ability to request an export of submitted content

Membership features may be modified by mutual written agreement.

Additional contributors, prompt streams, storage, strategy services or organizational features may require a Team or Partner arrangement and an additional fee.

4. Prompt Frequency and Scheduling

A standard membership typically includes three customized prompts per week.

Prompt timing and frequency may occasionally vary because of:

  • Holidays

  • Customer preferences

  • Strategic adjustments

  • Technical problems

  • Carrier delays

  • Service-provider interruptions

  • Temporary pauses requested by the customer

  • Other reasonable operational circumstances

Content on Cue does not guarantee that a prompt will arrive on a particular day or at a particular time unless that commitment is included in a separate written agreement.

Delayed or missed prompts do not automatically entitle a customer to a refund. If a substantial service interruption occurs, contact us so we can review the account and determine an appropriate response.

5. Recurring Billing

Content on Cue memberships are billed monthly in advance and automatically renew each month until canceled.

By purchasing a membership, you authorize Content on Cue and its payment processor to charge the payment method associated with your account for:

  • The recurring membership fee shown at checkout

  • Any applicable taxes

  • Any separately approved additional services or storage

You are responsible for keeping your billing and contact information current.

The price and billing frequency displayed at checkout apply to the membership. We will provide reasonable advance notice of any change to the recurring membership price.

A price change will not take effect before the customer’s next renewal date following the notice.

6. Founding-Member Rate

Customers who join through the Content on Cue founding cohort receive the founding-member rate displayed at checkout for as long as the original membership remains continuously active.

A temporary failed payment will not immediately cause a customer to lose the founding-member rate. If the outstanding payment is corrected within the 20-day grace period described below, the membership will be treated as continuously active.

If a founding membership is voluntarily canceled or is terminated after the payment grace period, the founding-member rate is forfeited.

If the customer later rejoins, the new membership will be subject to the price and terms then in effect.

Founding-member pricing is not transferable to another person or organization without our written agreement.

7. Failed Payments and Grace Period

If a recurring payment fails, Content on Cue may notify you and request an updated or alternative payment method.

You will have 20 calendar days from the date of the failed payment to correct the payment issue and pay the outstanding balance.

Content on Cue may limit or pause portions of the service during the grace period if continued messaging, storage or support would result in additional costs. We will make reasonable efforts to notify you before suspending service.

If the outstanding balance is paid during the 20-day grace period, the membership may resume without requiring a new enrollment, and an eligible founding-member rate will remain in effect.

If payment is not received within 20 calendar days, Content on Cue may:

  • Suspend or terminate the membership

  • Stop sending prompts

  • Stop accepting new submissions

  • Restrict access to membership features

  • Begin the post-cancellation export and retention period

  • Seek payment of amounts properly owed

Termination for nonpayment does not eliminate responsibility for charges incurred before termination.

8. Cancellation

You may cancel your membership by emailing info@contentoncue.com with the subject line:

Cancel My Content on Cue Membership

Your request must include the name and email address associated with the membership so we can identify the correct account.

Cancellation becomes effective at the end of the current paid billing period. To avoid the next recurring charge, your cancellation email must be received before the next scheduled renewal date.

Content on Cue will send an email acknowledging the cancellation request. If you do not receive an acknowledgment within two business days, please follow up at info@contentoncue.com.

Canceling a membership:

  • Stops future renewal charges

  • Does not retroactively refund charges already processed

  • Does not immediately erase submitted content

  • Begins the 30-day post-cancellation export period

  • Causes the founding-member rate to be forfeited

Payments are nonrefundable except where required by law or expressly agreed to by Content on Cue in writing.

9. SMS and MMS Communications

Content on Cue uses recurring SMS and MMS messages to deliver prompts and operate the service.

You must separately consent to receive these messages at the mobile number provided. Messages may include:

  • Customized prompts

  • Follow-up questions

  • Reminders

  • Inactivity check-ins

  • Account notifications

  • Customer-support messages

  • Other service-related communications

Message frequency varies but typically includes three prompts per week, along with occasional service-related messages.

Message and data rates may apply.

Reply STOP to opt out of SMS or MMS messages. After opting out, you may receive one final message confirming the request.

Reply HELP for assistance or email info@contentoncue.com.

Wireless carriers are not responsible for delayed or undelivered messages.

Because text messaging is the primary delivery method for Content on Cue, opting out may prevent us from providing the central features of the membership. An SMS opt-out does not automatically cancel billing for an active membership. To cancel the paid membership, follow the cancellation process in Section 8.

Consent to receive Content on Cue messages is not consent to receive unrelated third-party marketing.

10. Organization-Provided Contributors

An organization may ask an employee, member, volunteer, client or other individual to participate as a contributor.

The organization is responsible for:

  • Obtaining the contributor’s permission before providing the person’s contact information

  • Explaining how the organization intends to use the contributor’s responses

  • Determining whether the organization has the right to access and use those responses

  • Ensuring that its participation instructions comply with employment, privacy and other applicable laws

  • Avoiding coercive or inappropriate participation requirements

  • Obtaining any necessary permission involving names, images, voices or personal information

Each contributor must also complete any consent required to receive recurring SMS or MMS messages.

Content on Cue is not responsible for disputes between an organization and its contributors concerning employment, ownership, confidentiality or the organization’s later use of submitted material.

11. Ownership of Customer Content

“Customer Content” means text, messages, stories, photographs, audio, voice memos, videos, documents and other material submitted through Content on Cue by or for a customer or contributor.

As between you and Content on Cue, you retain ownership of your Customer Content.

You grant Content on Cue a limited, nonexclusive, worldwide license to receive, copy, process, organize, store, transmit and return Customer Content solely as reasonably necessary to:

  • Provide the service

  • Maintain the customer’s story library

  • Prepare digests or exports

  • Develop or adjust customized prompts

  • Provide customer support

  • Protect and maintain the service

  • Comply with applicable law

This limited license does not transfer ownership of Customer Content to Content on Cue.

Content on Cue will not sell Customer Content or use it in public advertising, testimonials or case studies without separate permission.

The license granted in this section ends when the Customer Content is deleted from our active systems, except to the extent temporary copies remain in routine backups or retention is required by law.

12. Your Responsibility for Customer Content

You represent that:

  • You own the Customer Content or have permission to submit it

  • You have obtained any necessary permission to submit another person’s name, likeness, voice or personal information

  • The Customer Content does not unlawfully infringe another person’s intellectual-property, privacy, publicity or contractual rights

  • The Customer Content is not illegal, fraudulent, defamatory, threatening or malicious

  • Submitting the Customer Content does not violate an employment obligation, confidentiality agreement or other duty

Content on Cue does not independently verify that you have permission to submit or use Customer Content.

You are responsible for reviewing Customer Content before publicly publishing or otherwise using it.

13. Confidentiality and Human Access

Content on Cue will not knowingly make private Customer Content publicly available without permission.

Authorized Content on Cue or BHC team members may review Customer Content when reasonably necessary to:

  • Customize or adjust prompts

  • Organize a story library

  • Prepare a monthly digest

  • Prepare an export

  • Respond to a support request

  • Troubleshoot a technical issue

  • Protect the service from misuse

  • Comply with legal obligations

Access will be limited to people who reasonably need the information to perform their responsibilities.

Content on Cue cannot guarantee that every submission will be confidential. Customers should not submit trade secrets, privileged communications or other exceptionally sensitive information unless separate written safeguards have been established.

14. Storage and Reasonable-Use Limits

A Content on Cue membership includes a reasonable amount of storage for text responses, photographs, audio, video and supported files submitted through ordinary use of the service.

Content on Cue may establish or update reasonable technical limits concerning:

  • Individual file size

  • Video or audio length

  • Total storage

  • Supported file formats

  • Upload frequency

  • Retention of unusually large files

  • Excessive or abusive use

Current limits may be displayed on the website, in membership materials or through account communications.

If your usage approaches or exceeds the storage included with your membership, we may provide notice and offer options such as:

  • Exporting and removing older material

  • Reducing or compressing stored files

  • Purchasing additional storage

  • Moving files to another customer-approved storage location

  • Entering a separate storage agreement

Content on Cue will not impose an additional storage charge without first disclosing the amount and obtaining your agreement.

If you decline additional storage, we may stop accepting new files that exceed the included limits.

We will not intentionally delete active Customer Content solely because a storage limit has been exceeded without providing reasonable notice and an opportunity to export or reduce the stored material, except when immediate action is reasonably necessary to address illegal material, malicious files, security threats or service abuse.

15. Content Exports

You may request an export of Customer Content:

  • At any time during an active membership; or

  • Within 30 calendar days after the membership ends

Export requests must be sent to info@contentoncue.com with the subject line:

Content Export Request

The request must include the name and email address associated with the membership.

We may ask for additional information reasonably necessary to verify the requester’s identity or authority to receive the material.

Exports may be prepared manually. Content on Cue will make reasonable efforts to provide an export within 10 business days after verifying the request.

Exports may be delivered through:

  • A secure download link

  • A shared folder

  • Multiple electronic files

  • A spreadsheet or document

  • Another reasonable electronic method

The format will depend on the systems used to store the material. We do not guarantee that exports will include every item of technical metadata, original message formatting, carrier information or third-party platform data.

Customers are responsible for downloading and preserving exported material after delivery.

After the 30-day request period expires, Content on Cue may delete or de-identify remaining Customer Content, subject to legal, tax, accounting, fraud-prevention, security and routine backup-retention requirements.

16. Privacy and Service Providers

Our collection and use of personal information are described in the Content on Cue Privacy Policy, which is incorporated into these Terms.

Content on Cue may use third-party providers to operate the service, including providers for:

  • Website hosting and commerce

  • Payment processing

  • SMS and MMS delivery

  • Workflow automation

  • File storage

  • Email

  • Scheduling

  • Analytics

  • Customer support

These providers may process information as reasonably necessary to perform their services.

Content on Cue does not sell or rent personal information, mobile opt-in information or Customer Content.

17. Prohibited and Regulated Information

Content on Cue is not designed to store or process information subject to specialized legal or security requirements.

Unless we have expressly agreed otherwise in writing, do not use Content on Cue to submit:

  • Protected health information regulated by HIPAA

  • Social Security numbers

  • Government identification numbers

  • Payment-card details through text messages

  • Bank-account credentials

  • Passwords or authentication codes

  • Highly sensitive employment records

  • Information regulated by the Gramm-Leach-Bliley Act

  • Classified or export-controlled information

  • Other information requiring specialized legal safeguards

Organizations working in healthcare, human resources, financial services or other regulated fields are responsible for determining whether Content on Cue is appropriate for their intended use.

18. Acceptable Use

You may not use Content on Cue to:

  • Violate any law or regulation

  • Infringe intellectual-property, privacy or publicity rights

  • Harass, threaten, exploit or harm another person

  • Submit malicious code, viruses or harmful files

  • Interfere with the service or another customer’s use

  • Circumvent storage, security or usage restrictions

  • Send spam or unlawful marketing messages

  • Impersonate another person or organization

  • Collect information from people without appropriate permission

  • Submit unlawful, fraudulent, defamatory or abusive material

  • Reverse engineer or attempt to obtain unauthorized access to the service

  • Resell or sublicense a standard membership without written permission

We may remove or restrict material that reasonably appears to violate these Terms or applicable law.

19. Content on Cue Intellectual Property

Content on Cue and Brandi Herrman Communications LLC retain ownership of their respective:

  • Business names

  • Logos

  • Branding

  • Website design

  • Original written materials

  • Prompt libraries

  • Prompt-development methods

  • Training materials

  • Processes

  • Templates

  • Software configurations

  • Other intellectual property

Your membership gives you a limited right to use the prompts and service for your own internal business or organizational purposes.

You may use, edit and publish your own Customer Content for any lawful purpose.

You may not reproduce, sell, distribute or create a competing prompt library from Content on Cue’s proprietary prompts or materials without written permission.

20. Feedback and Testimonials

If you voluntarily provide suggestions about improving Content on Cue, we may use those suggestions to evaluate or improve the service without payment or attribution.

This permission applies only to product or service feedback. It does not give Content on Cue ownership of Customer Content, private stories, submitted media or confidential organizational information.

We will not publicly identify you, quote you in a testimonial or publish your Customer Content as a case study without separate permission.

21. No Guaranteed Results

Content on Cue is designed to support consistent story and information capture.

We do not guarantee that using the service will produce:

  • Increased sales

  • Increased donations

  • Increased engagement

  • Media coverage

  • Audience growth

  • Search-engine rankings

  • Specific marketing results

  • Specific fundraising results

  • Any particular volume or quality of usable content

The usefulness of captured material depends on factors outside our control, including customer participation, response quality, permissions, business strategy and how the material is later used.

22. Availability and Third-Party Interruptions

We will make reasonable efforts to provide Content on Cue consistently, but we do not guarantee uninterrupted or error-free operation.

The service may be affected by:

  • Wireless carriers

  • Internet providers

  • Payment processors

  • Hosting providers

  • Automation platforms

  • Cloud-storage providers

  • Scheduled maintenance

  • Technical failures

  • Events outside our reasonable control

We are not responsible for delays or failures caused by third-party providers or circumstances outside our reasonable control, but we will make reasonable efforts to address service problems within our control.

23. Suspension and Termination

You may terminate your membership through the cancellation process described in Section 8.

Content on Cue may suspend or terminate access if:

  • Payment remains outstanding after the 20-day grace period

  • You materially violate these Terms

  • Your use creates a security or legal risk

  • You submit prohibited or malicious material

  • You misuse the messaging system

  • Continued service would violate applicable law

  • You engage in abusive conduct toward Content on Cue personnel

  • The service is discontinued

When practical, we will provide notice and a reasonable opportunity to correct a violation before termination.

Immediate suspension or termination may occur when reasonably necessary to protect people, data, systems or legal rights.

Sections concerning payment obligations, ownership, permissions, disclaimers, liability, disputes and other provisions that logically should survive termination will remain in effect.

24. Disclaimer of Warranties

To the fullest extent permitted by law, Content on Cue is provided on an “as is” and “as available” basis.

We make no warranty that:

  • The service will be uninterrupted or error-free

  • Every message or file will be delivered or preserved

  • Every submitted response will be suitable for publication

  • The service will meet every customer requirement

  • Third-party services will remain continuously available

  • Use of the service will produce a particular business or marketing result

Nothing in these Terms excludes a warranty or consumer right that cannot lawfully be excluded.

25. Limitation of Liability

To the fullest extent permitted by law, Content on Cue and Brandi Herrman Communications LLC will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, including lost profits, lost revenue, lost opportunities, loss of goodwill or loss of data, arising from or related to the service.

To the fullest extent permitted by law, the total liability of Content on Cue and Brandi Herrman Communications LLC for claims arising from or related to the service will not exceed the amount you paid for Content on Cue during the six months immediately preceding the event giving rise to the claim.

These limitations do not apply where applicable law prohibits them.

26. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify and hold harmless Content on Cue, Brandi Herrman Communications LLC and their owners, employees and contractors from third-party claims, losses, liabilities and reasonable expenses arising from:

  • Customer Content you did not have the right to submit

  • Your violation of another person’s intellectual-property, privacy or publicity rights

  • Your failure to obtain required contributor permission

  • Your unlawful use of the service

  • Your material violation of these Terms

Content on Cue will provide reasonable notice of an indemnified claim and reasonable cooperation in its defense.

This section does not require you to indemnify Content on Cue for claims caused solely by Content on Cue’s own unlawful conduct, gross negligence or willful misconduct.

27. Governing Law and Venue

These Terms are governed by the laws of the State of Missouri, without regard to conflict-of-law principles.

Unless applicable law requires otherwise, any legal action arising from these Terms or Content on Cue will be brought in the state or federal courts with jurisdiction over Boone County, Missouri.

Before filing a legal claim, the parties agree to make a good-faith effort to resolve the dispute through direct written communication.

28. Changes to the Service or Terms

We may update the service or these Terms to reflect changes in:

  • Membership features

  • Technology

  • Service providers

  • Pricing

  • Legal requirements

  • Security practices

  • Business operations

The effective date at the top of the Terms will show when they were last updated.

If a change materially affects an active membership, recurring price, ownership of Customer Content or the customer’s legal rights, we will provide reasonable advance notice when required or reasonably appropriate.

Continued use of the service after revised Terms take effect constitutes acceptance of the revised Terms. If you do not agree to a material change, you may cancel the membership before the change takes effect.

29. General Provisions

These Terms, the Privacy Policy, the checkout information and any separate written agreement between you and Content on Cue constitute the entire agreement concerning the service.

If a separate written agreement directly conflicts with these Terms, the separate written agreement controls for the subject it addresses.

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect.

A failure to enforce a provision is not a waiver of the right to enforce it later.

You may not transfer your membership or assign these Terms without our written permission. Content on Cue may assign these Terms as part of a merger, reorganization, sale of assets or similar business transaction.

Headings are provided for convenience and do not change the meaning of these Terms.

30. Contact Information

Questions about these Terms may be sent to:

Brandi Herrman Communications LLC
Doing business as Content on Cue
Email: info@contentoncue.com
Website: https://www.contentoncue.com

For membership cancellation, use the subject line:

Cancel My Content on Cue Membership

For an export request, use the subject line:

Content Export Request

For SMS assistance, reply HELP or email info@contentoncue.com. To stop SMS messages, reply STOP.